Its true, “blessed are the peacemakers…” but sometimes, one can find himself in a situation where every effort initiated toward forging peace seems to fuel the fire of contention, and when every well-meaning word uttered, is like throwing bullets into a fire.

So what is the science of being a peacemaker and how can you avoid being an argumentative person?

#1 Be more of a listener than a talker

Fortunately, only about 8% of people talk more than they listen. Keeping quiet is a difficult skill to master, but one necessary because you can not learn unless you listen. The more self-aware you are about the balance between talking and listening, the greater success you will have in life.

So remember, be more of a friend than an arguer.

Instead of becoming defensive, accept that the other person might not know any better or that perhaps, you may have and an insecurity issue.

When we get defensive, we make it that much harder for our conversational counterparts to hear and to accept what we’re saying. We also make it harder to really listen to what ‘they’ have to say.
Resulting, in us shadow-boxing, trying to defend our position against attacks that are not existent, wasting time, energy and relationship capital — on damage control instead of solving the problem at hand.

The next time someone says something that gets you bent out of shape, try to remember the following three words; Defend, Retaliate, Solution.

After someone has said something that causes emotional and physical convulsion and makes you want to become defensive may I suggest you adopt the follwoing approach :

Reaction 1 – Think of the first thing you want to say or do, and DON’T do that. Instead, take a deep breath. That is because the first thing you want to do is DEFEND yourself against what you perceive as an attack or offense.

Reaction 2 – Think of the second thing you want to say or do and DON’T do that, either. Take a second leap to exercise your respiratory system. That is because the second thing you want to do after being attacked is to RETALIATE. That is only going to escalate the situation and get you in hot waters.

Reaction 3 – Think of the third thing you want to say or do and then DO that. That is because once you get past defending yourself and retaliating, you have a better chance of seeking a SOLUTION.

 

Hope that help you a bit…

 

 

#2 Don’t  assume  that  what  you  know  is obvious  to  others. It  wasn’t  always  obvious to you

 

It’s easy to make assumptions. All you need is incomplete information about a situation, and an unwillingness to ask the questions you need to complete the information. This makes you an “ASSUMER!”

In the absence of complete information, you tempted to fill in the blanks with YOUR interpretation of what you see or hear. Your interpretation comes from two places:

 

1. Your past experiences that seem similar, and
2. What you’ve heard from others about them.

 

Armed with your fragmented information,

 

  • You connect dots that aren’t there.
  • Connections that don’t exist!
  • You jump to conclusions that are wrong.

 

Imagine a commercial pilot assuming information while in flight? That would be disastrous! He would never be allowed to fly an aircraft again. It is strange how we get away with being over presumptuous.

 

Assumptions are ALWAYS wrong. I have a perfect record with the assumptions I’ve made. About 90% of them have been wrong. And it’s hard to believe that I’m unique in this. So I have learned to be the precaution in this area.

#3 Challenge the behavior and not the person

 

Ineffective communication occurs when we challenge (or label) a person and not their behavior.
There is a uselessness about challenging the person and not the behavior when something they have done upsets us.

In so many areas of communication, and particularly in dispute situations, there is a focusing on what someone is perceived to be rather than the behavior they exhibit.
“Peter is lazy, James is a racist, Sharon is sexist.” can be affair labeling when we’ve not really gained a lot of information about them other than a subjective view of the person from another person’s point of view.

Such doesn’t move anything forward.

 

Remember these two principles the next time you confront someone:

1. Challenging the person and not the behavior is ineffective communication because it can induce defensiveness in the person being labeled and does not communicate what the behavior was that has upset the speaker.

2. Challenging the behavior and not the person allows for a shared review of the behavior that caused upset or concern, and there is less likelihood of defensiveness in the person whose behavior is challenged as they have not been assigned a negative label.

SERVANT LEADERSHIP

This workshop is for managers, executives, and team leaders. Servant leadership shows how strategic leaders can boost their employee’s confidence and further their success at the same time.

(Email or call us for more information: shan@drthumbran.com / +27 65 981 3292)  Return to main menu

THIS COURSE IS MEANT FOR:

 

Strategic  leaders who want to:

 

  1. Ensure growth and success and the development of their teams
  2. Ensure the overall growth of the company   

 

 

 

Leadership Practices

 

Democratic Leadership Style

Leading by Example

Path-Goal Theory

Share the Power

 

Being Empathetic

Learn to Delegate

Their Success is Your Success

Know When to Step In

Characteristics of a Servant Leader

 

Listening Skills

Persuasive Powers

Recognizes Opportunities

Relates to Employees

Barriers to Servant Leadership

Excessive Criticism

Doing Everything Yourself

Sitting on the Sidelines

Demanding from Employees

Building a Team Community

Identify the Group Needs

Complement Member Skills

Create Group Goals

Encourage Communication

Be a Motivator

Make it Challenging

Provide Resources

Ask for Employee Input

Offer Incentives

 

Be a Mentor

 

Establish Goals

Know When to Praise or Criticize

Create a Supportive Environment

Create an Open Door Policy

 

 

Training Future Leaders

 

Offer Guidance and Advice

Identify Their Skill Sets

Methods of Feedback

Establish Long-Term Goals

Self-Reflection

 

Keep a Journal

Identify Your Strengths and Weaknesses

Identify Your Needs

Creating Your Own Goals

COURSE INCLUDES

  • 12 Workshop Hours (2 days)
  • John Maxwell Trainer
  • Certified Executive Coach (University of Cape Town)
  • High-Quality Powerpoints
  • Participating Workbooks

COST

 

  • R15 000.00 per day (less than 9 delegates)
  • R1 899.00 per delegate (10 or more delegates)

(This course can also be customized according to the organization’s schedule and preferences).

 

 

 


(Email or call us for more information: shan@drthumbran.com / +27 65 981 3292)  Return to main menu

Presentation Skills

This workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. Topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.

 

 

 

Please email us to shan@drshanthumbran.com for details.Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.

 

THIS COURSE IS MEANT FOR:

Managers and C-suit leaders who desire to:

  1. Learn more advanced presentation skills and techniques
  2. Maintain an executive presence

 

 

 

COURSE HIGHLIGHTS

Aspects of Presentation Skills

Creating A Winning Program

 

  • Performing a Needs Analysis
  • Writing the Basic Outline

 

 

Choosing Your Delivery Methods

 

  • Basic Methods
  • Advanced Methods

Verbal Communication Skills

 

  • Listening and Hearing
  • Asking Questions

Non-Verbal Communication Skills

 

  • Body Language
  • The Power of non-verbal communication

Overcoming Nervousness

  • Preparing Mentally
  • Physical Relaxation Techniques

Creating Fantastic Flip Charts

  • Required Tools
  • The Advantages of Pre-Writing
  • Using Colors Appropriately
  • Creating a Plan B

Creating Compelling PowerPoint Presentations

  • Required Tools
  • Tips and Tricks
  • Creating a Plan B

Pumping it Up a Notch

  • Make Them Laugh a Little
  • Encouraging Discussion

 

Please email us to shan@drshanthumbran.com for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.

Wealth creation is a distinct, God-given ability, in the same way, that speech is a God-given ability. “But remember the LORD your God, for it is he who gives you the “ability” to produce wealth, and so confirms His Covenant, which he swore to your forefathers, as it is today” (Deuteronomy 8:18, NIV).

 

 

 

Why would God give us the “ability,” to produce wealth, if He did not want us to have wealth?

This word “ability” is related to the same word Hebrew word “made,” or ‘produced,’  found in Genesis 1:7,16,25. Which describes how God produced or made the expanse between the waters and how He made the sun, moon and stars and all the creatures.
In the same way that God went to the waters and created the sky and other amazing creatures, man has the ability to go to the earth’s resources to create wealth! What a concept! (See my book Wealth for Dominion, page 104)
Let me talk to you today about  God’s  Power (ability) in you to get wealth according to Deuteronomy 8:-18.
Please understand something important. According to this verse,  the realm of abundance without measure is the inheritance and destiny of God’s people and this can be attained by means of the ability to get wealth.

WHAT THEN IS THE ABILITY TO GET WEALTH?

 

1. The ability to get wealth is the power to subdue poverty

 

  • The power to get wealth breaks the yoke of generational poverty over your bloodline.

2. The ability to get wealth is the innate power to generate or produce increase

  • The power to get wealth is the fertilizer of financial favor upon your life.

3. The ability to get wealth is the innovative power to set in motion dormant potentials   

  • The ability to get wealth is the ability to tap into untapped resources, ideas and discoveries.

4. The ability to get wealth is the power to attract what other people struggle to get supplies, resources or opportunities

  • The ability to get wealth is the power to get; supplies, resources or opportunities others only dream of having.

5. The ability to get wealth is the ability to access wisdom

  • The power to access wealth is to know where your wealth is and to know what to do to access it, multiply it and defend it.

FINANCIAL DOMINION IS OUR HERITAGE

When you have the power to get wealth, you will see treasure in the midst of trash and abundance in abandoned things. The ability to get wealth is not the ability to work hard. Yes, work is the ticket (Deut 28:12,) but, if it is work alone that brings us wealth than, God is not needed in our lives and businesses.

A DECLARATION OF PROPHETIC PRAYER

  • The supernatural -the uncommon ability of God is changing every ordinary financial situation in your life right now, (2 Cor 9:8).

  • No global economic famine will come near your dwelling and family (Psalm 91:10).

  • Every curse of financial struggle is ending in your life today (Galatians 3:13).

  • Poverty and your bloodline will not occupy the same residence  (Psalm 105:34). 

  • Every divine assignment upon your life will be executed without any financial struggles (2 Cor 9:8). 

  • As from now,  you will be scaling new heights, moving into greater dimensions of generosity, seeding and kingdom expansion, along with nation impact  (Deut 28:3).     

 

TELEPHONE ETIQUETTE 

This workshop is for call center agents helping them to; improve confidence, increase sales, gain new customers and retain clientele. The workshop is also doe call center management and staff.  

 

 

 Please email us to shan@drshanthumbran.com for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.

THIS COURSE IS MEANT FOR:

Call centers who want to:

  1. Improve service excellence.

  2. Improve employee confidence and job satisfaction.

COURSE HIGHLIGHTS

Aspects of Phone Etiquette

Phrasing

  • Phrases for Dealing with an Angry Customer

  • Phrases for Advising a Customer

  • Phrases for Making a Process Sound Easy

  • To Upsell (To Sell Other Areas of the Business)

  • To Show Your Willingness to Help
  • To Make a Customer Feel You Are Their Partner in Solving a Problem,
  • To Make a Customer Feel Special

The tone of Voice

  • How to use  your voice to create the right emotions
  • Some of the most common challenges when it comes to the tone of voice

 

Speaking Clearly

  • Improve your telephone conversation techniques

Listen to the Caller

  • Effective call center listening skills

 

Using Proper Phone Language

  • What words and tones to avoid
  • Eliminate Phone Distractions
  • Minimise Multi-Tasking. Remove Office Distractions
  • Do Not Let Others Interrupt

 

Inbound Calls

  • What to avoid in inbound calls
  • How to effectively introduce yourself

Outbound Calls

  • The effective outbound call

 

Handling Rude or Angry Callers

  • Discover the right words and phrases when dealing with an angry caller

 

COURSE INCLUDES

  • 12 Workshop Hours (2 days)
  • John Maxwell Trainer
  • Certified Executive Coach (University of Cape Town)
  • High-Quality Powerpoints
  • Participating Workbooks

 

COST

  • R15 000.00 per day (less than 9 delegates)
  • R1899.00 per delegate (10 or more delegates)

(This course can also be customized according to the organization’s schedule and preferences).

 

PRAISE REPORT

 

 

Please email us to shan@drshanthumbran.com for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.

Return to main menu

Have you ever been promised something from someone you regarded as a friend, and they disappointed you?  "I will be there for you", "we'll be together for a long, long time," or "I'm here to stay" -the next thing you know you're walking around with six-inch diggers thrust deep into your back?

A proper understanding of whom you call "friend" will uncomplicate your world and get you much, much further in life.

 

SO WHO IS A TRUE FRIEND?

This question, very few people step back and ponder. In fact, some people will stop reading this article, right about now. But before you shut the door on me like smoke, consider these important five important pointers:

  1. Your friends influence your mindset,
  2. Your friends affect your decision,
  3. Your friends affect your action,
  4. Your friends affect your destiny.

 

Friendships can raise you or ruin you. Hurt you or help you. Destroy you or defend you.

The question remains – who is a true friend?

 

May I suggest five important traits of a true friend:

 

1. A true friend is an elevator

 

He is the one who improves your life.

He brings out the best in you. He motivates you to pursue the straight and the narrow path. He is not a person who will persuade you to commit a crime. He will not put drugs in your hand or entice you to do something immoral -this is not a true friend! A true friend will encourage to serve God and to live right.

 

2. A true friend is an expander

 

He is one who will challenge you beyond mediocrity into the life of excellence.

He will push you, he will stretch your potential. The one who has a problem with your mediocrity and encourages you to fight it!  A true friend loves you the way you are but he loves you too much to leave you the way you are.

 

3. A true friend is lighter

 

He is one who will tell you the truth even if it means risking your friendship.

The truth is more important to him than offending you. A fake friend will withhold truth to watch you sink  -make a mistake or mess up. A genuine friend is not interested in pleasing you as much as he is in protecting you. You cannot reach your destiny with people who want to be in your "good books".

A true friend will say to you, " you cannot sleep with a woman you not married with," "you cannot buy a car that cost you more than your house". This is a genuine friend.

 

4. A true friend is a celebrater

 

A true friend is not uncomfortable with your success.

Your progress does not agitate him. A true friend celebrates your success in your absence. A fake friend sees you increase and feels intimidated, jealous and envious.

You will never increase or grow with such friends. Such people can not improve your life. Notice also the reaction of your "friends" not only during the hard times but during the good times. A true freind can handle your success.

 

5. A true friend is a lover

 

A true friend loves you for who you are not for what you have.
Wealthy people struggle most, knowing who truly loves them. The richer one becomes, the harder it is to tell who is genuine. In prosperity, your friends know you, in adversity, you know who your friends are. When you are the president of a country, you will get many Christmas card. The moment your term ends you will only get Christmas cards from true friends. Celebrities have many friends following them on social media but the moment they lose all their money and glamorous social status, they also lose all their fake friends.

It is a dangerous place when some relate to you because of something they want from you.

 

 

6. A true friend is a complimenter

 

A genuine friend is a person whose character, values and visions are similar to yours.

You are not an immoral womanizer, he is not an immoral womanizer. You are not a stealer, he is not a stealer. If you sit down with someone who is an immoral womanizer, or a stealer you soon will become one. If you continue with him, you will destroy your destiny.

 

Remember, friendships can raise you or ruin you. Hurt you or help you. Destroy you or defend you.

It takes, iron to sharpen iron as the proverbs say. When iron sharpens wood, both lose -the wood reduces in size, and the iron becomes blunt. The wood shrinks in size and the iron lose its' sharpness because the two are incompatible.

When you move with people who do not have your character, values, and vision, you will lose something.

 

SO WHO ARE YOUR FRIENDS?

Vision is the actualization of the ultimate purpose God has for your life. It is a mental picture in high definition of the future.

 

Arise, walk through the land in the length of it and in the breadth of it; for I will give it unto thee.

– Genesis 13:17

 

However, it is one thing to possess a vision, and it is another thing to ensure the realization of it. Vision is reduced to mere “DAY DREAMING ” when it is not achieved. Therefore, to achieve any vision, there is the “Visionaries Responsibility.”

Responsibility…

Makes a visionary accountable to vision. It is the role played by the visionary to ensure the actualization of his vision for life. Responsibility annoys the directionless but fuels the realization of a vision. No matter how big your vision is, if you do not take the responsibility, the vision can never be realized or fulfilled.

Consequentially, nothing works out until it is walked out.

Dear friend, discover destiny and take responsibility for the fulfillment of your vision.

Remember this, nothing works out until it is walked out.

Make a quality decision today to take the responsibility necessary for fulfilling your vision. Never compromise or postpone the divine mandate and course of actions required to bring about the manifestation of God’s purpose for your life. Act now!

 

PRAYER:
O LORD, I ask for the grace to clarify my future and take responsibility for the fulfillment of my life’s vision. Help me LORD to take action for the manifestation of Your purpose for my life in Jesus’ Name.