Fundamentally, most people in leadership fail to enjoy the fruit of what effective leadership can produce. The reason for this is pretty simple. Andy Crouch (Crouch, A. 2016, pn 112.) stated that when a leader is more concerned about himself, his comfort, security, and needs, both the people and the organisation suffers. Oh boy, how much time do you have, because I can give you a list of names that will keep you here until thy kingdom come! 

   Spiritual leadership does not begin with a title, position or privileges. It makes no difference where you are called to lead, in ministry or the marketplace. The greater the impact you want in your family, church or workplace, the greater your ability to influence others needs to be.

  Leadership is a risky business! You can invest your life into a team of men and women only to be rewarded with betrayal and denial. But not developing any leaders is an even greater risk. While we have all experienced incompetent or unhelpful leaders, we have also experienced mature, generous, and compassionate leaders —the kind of leaders we want to emulate, Jesus Christ! 

Thankfully, having a good understanding of what you are looking for in a leader can help you minimise risk to your Church. So, wherein the haystack can one start?  

Where to Start 

As you consider who is ready for leadership training, begin by reminding yourself of the goal (the Jethro and Ephesian 4, principles): you are not aiming to do all the ministry yourself; you are equipping the saints for ministry. Be prepared to entrust ministry to others —and to let go of it yourself. And as you get started, often pray that God will bring the right people to mind at the right time. God usually wakes me up between three and 5 am, showing me the faces of the people He wants me to pray for. Don’t ignore these moments or fail to act upon these divine instructions. 

As you remember Andy Crouch’s definition of leadership at the beginning of this blog, ask yourself who is already leading in your Church? Then, look over your list of current volunteers. Who is already serving faithfully?

 Those who are faithful with little will probably be faithful with more (Luke 16:10) –but don’t count on it! Also, look at people on the margins with the potential to serve. Maybe there is a new couple that previously led in the ministry. Or perhaps a teacher wants to start a special ministry for the youth. Sometimes the right people can also be found outside of your Church. So you have to be intentionally relying on the Holy Spit to show you who they are. 

If you think these folks have the right heart to become leaders in your Church, you can give them a trial run by asking them to help with specific short-term projects. Test their heart. I could be wrong, but one or two the most will leadership material for every ten that you ask. 

 If they have proven they can follow through, you can start tapping them for leadership development and other ministry opportunities. 

Qualities of a Leader 

As you think about potential leaders, certain things should always be true of the people you tap for leadership. Look for people with these qualities: 


The reformer Martin Luther stood before the intimidating court of religious authorities that had put him on trial and declared these words, “Here I stand, I cannot do otherwise, God help me.” This is convictional leadership.  

That is the kind of conviction that makes all the difference. Sadly, far too many of today’s leaders seem to have little idea what they believe, or they appear to be driven by no clear and discernible convictions. How many of today’s leaders are known for the convictions for which they are willing to die—or even to live?

You can divide all leaders into those who merely hold an office or position and those who hold great convictions. Life is too short to give much attention to leaders who stand for little or nothing, leaders who need to be followed up, looking for the next program, riding the latest leadership trend, trying on idea after idea, but driven by no deep convictions. 

So, look for men and women who understand or are willing to learn that the starting point for Christian leadership is not the leader but the eternal truths that God has revealed to us. This is the heart of convictional leadership. When thinking of people who will have leadership responsibility at your Church, you want to ensure also they agree with the main points of your theology and ministry philosophy. They probably would not need to argue the finer points of your Church’s doctrine, and you can train anything they should know. But you will want to make sure they are walking closely with God, growing in their faith, and loving the people in your community. 


Perhaps the most widely misused biblical passage in our culture today is Matthew 7:1: “Judge not, that you be not judged.” Even people who do not know the content of Scripture very well are apt to quote Jesus whenever they are criticised for their behaviour. Such persons are looking to excuse their actions as if He would have us refrain from making judgments altogether.

Still, in grooming, but with great potential, our second in charge vocal leader was confronted for not pitching on a Sunday and not informing his leaders. The guy took offence, left the Church with “immediate effect”.   

It is so sad that so many people place talent above character. In today’s Church, you don’t; have to be ethical to be leadership material. While it may not be esteemed among man, character matters to God, and so it does in every thriving Church. 

 So look for people who are the same during the week as they are on Sundays, who earn your respect, and who deal fairly and generously with others without watering down truth.  


We are not talking about being perfect. If you want to lead a miserable life, pursue perfectionism.  

But it is a no-brainer: do not ask her to sing if she cannot keep a note, don’t ask him to be the greeter if he has no teeth, do not put your super artsy, left-brained thinker in charge of finances and spreadsheets. You want the right people in charge of the right things because that is where they will thrive. As Romans 12:6 teaches, God has given each person different gifts all for the same purpose: to make the body of Christ flourish. Matching each person’s gifts to essential ministry is not only vital; it is the leader’s job!

Look for people who go beyond words. They can plan it and do it in a way that instils confidence in others who will follow them.


No, we not talking about science. We are talking about leadership chemistry. You will, if not already be pressured by a very talented person, either because they have an exceptional management gift or a musical ability. Yet, if they do not have the other C’s I have mentioned, and you bent under pressure to give them some underserved title, you will pay a dear price! 

I remember him, well say his name was Joe. For some strange reason, Joe craved my recognition and wanted access to high-level leadership. Well, to save you all the detail, Joe left, and he left ugly. Real ugly! But it only confirmed that my judgement was spot on! I have burnt my fingers many years back and learnt this valuable lesson, talent does not triumph character!  

When considering someone for leadership, think about how that person will fit in with your existing leaders. Do they bring something new to the table? Do their gifts complement the gifts of others on the team? Are they enjoyable to work with? What is the motivation in their heart? 

I am convinced that the devil sends more of his people to Church to destroy it than God’s people will obey Him and walk through the doors.

So be on your guard and test every spirit! 


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It is true, “The World’s Most Powerful Leadership Principle”  is found in this simple audacious truth: invest in the search for the right people, convert them into teams who catch the vision, and execute the strategy and goals to RUN with the vision.



This principle applies to both businesses large and small, that for-profit or non-profit.


But here’s the SNAG,


…one of the most frustrating challenges a visionary leader will have to combat in the organisation is the battle against mediocrity.

Mediocrity means settling for less. Mediocrity means the inevitable departure of the best. The best team members, the best customers. An eagle leader serving under a pigeon leader will soon frustrate himself.


I’ve been leading an organisation for close to fourteen years. A challenge that continues to threaten the vision is the mediocrity factor. One of the greatest leadership challenges I continue to find myself experiencing occurs each time I decide to raise the standard of excellence. Resistance and resignations seem to be the snappy comeback of the mediocre.

Excellence repels mediocrity just as mediocrity drives away excellence.

Leaders who once operated in the highest degree of excellence became mediocre in the current context. Today’s excellence is tomorrow’s mediocrity. Therefore it’s important to keep pushing those mental boundaries.

Life by nature is progressive. Tomorrow’s expectations should make you dissatisfied with your current situation.

However, excellence is not achieved by many because it’s the potency of our character that makes it possible. Passion in everything we do is also important. Passion is the foundation of excellence.

Do you exude character?

Are you a person of passion?

Do you complete your work with quality?

Are you surrounding yourself with people who provoke aptitude and attitude in you?

Do you attack inconsistency and mediocrity on the spot?


Being good has never been good enough. We should continually exceed anticipations and raise the bar of excellence.

Most people think “good enough” is acceptable, but a person of excellence refuses to limit his expectation of life and business to just “good enough.”

I made a promise to myself; I refuse to be “just good enough.”

Excellence is the attitude on you that brings out the best in you. It’s the key to reveal your brilliance and give you exposure.

Success is not a miracle, it’s a product of the quality of work done right.

The battle against mediocrity is one you need to fight continually.

Fight against a mediocre state of mind.

Fight against mediocre behaviours.

Fight against mediocre beliefs.

Your ability decides your responsibility. Higher duties always correlate to higher capacity. The more you learn, the more opportunities you create. Personal development works hand in hand with opportunity your create.
The law of success dictates,  “first within than without.” Wealth creation works in proportion to the value you add, which works in proportion to your capacity.

Character Enlists, Ability Assigns   

God enlists man according to Character and assigns them according to ability.
Have a look at this example in Matthew 25:15
“To one he gave five bags of gold, to another two bags, and to another one bag, each according to his ABILITY.”
It has for men like; Abraham, Isaac, Joseph, David, Solomon,  Daniel etc…
Charles Kettering of General Motors once said,
“I tell my people that I don’t want any fellow who has a job working for me; what I want is a fellow whom the job has. And I want the job to get a hold of this young man so hard that no matter where he is; the job has got him for keeps. I want that job to have him in its clutches when he goes to bed at night, and in the morning I want that job to be sitting at the foot of the bed telling him, ‘It’s time to get up and go to work!’ And when a job gets a fellow that way, he’s sure to amount to something.”
Mr. Kettering was insistent in investing a multimillion-dollar powerhouse, in a man who would invest in himself.
Are you this person?  Personal development works hand in hand with opportunity your create.

Your Mental Output outweighs Your Biological Origin.

People could careless of your biological origin if you are the person who “delivers the goods.”
The essence of success is pinned one “quality.”
The quality of your work is the deciding factor on how much your services or goods are valued by the world.
Consider Joseph and Daniel in the Bible, both of them outshone in places hostile to their origin and culture.   Personal development is extending your base to increase your height and expand your exposure.
Mrs. Oprah Winfrey once said,
“Excellence is the best deterrent to racism or sexism.”
If you desire to increase in wealth, or in influence,  then increase your knowledge base (in the area of your work). Increase the quality of products and services that you offer others.
Be the king in your field.
Give each assignment your utmost for my highest.
Then you will increase in wealth.

Excellence requires intentionality. Quality work and service are uncommon because excellence is not cheap. His legacy withstood the test of time. His wisdom has been spoken about across the centuries. His name was King Solomon. He was an uncommon leader, a man celebrated for many exceptional qualities.

Today I wish to focus only on one aspect of the many of Solomon’s leadership qualities  -Excellence!
The wisest king of his time was also a distinguished man because of his pursuit of excellence. Excellence is the spirit that refuses to settle for the common.
In his biography, the following, among many is written concerning his standards for quality:

“Do you see a man skilled in his work? He will serve before kings; he will not serve before obscure men.” (Proverbs 22:29). 

“Huram (A man Solomon hired)  was filled with wisdom, with understanding and with cunning (skillful)  to do all kinds of bronze work. He came to King Solomon and did all the work assigned to him. (1 Kings 7:14)

Solomon had an unusual appetite for quality, the reason why he hired only the finest talent money could afford -yes you guessed it, he was an uncommon man of excellence.

What is Excellence?


  • Excellence is the factor that makes a man restless and uncomfortable,
  • Excellence is a spirit that refuses to settle with the status quo and ‘what is available,”
  • Excellence is the factor that makes a man restless and uncomfortable,
  • Excellence goes for what it desires and deserves,
  • Excellence is poison of mediocrity and a demolisher of complacency,
  • Excellence is the attainment of the highest level of perfection in anything you do,
  • Excellence is a mindset that will never permit you to do things at a level which others are comfortable with.
Far too many people are contently flocking around the multitudes of mediocrity while attempting to achieve greatness in life -it does not work this way.
Many people live as if excellence is a “gift,” only for the chosen.  This ridiculous sentiment is only a justification to maintain psychological slothfulness.
The spirit of excellence is a crucial requirement for being useful and relevant in the scheme of things. It is what puts you on edge in God’s programme and makes you a formidable force.
Exploits in life have never been a function of a higher educational qualification, popularity, gender, race or geography. It has always been a product of excellence!
If you continue to think, speak and act like everyone else around you, you will never excel.
It’s time to operate in a class of your own!   

Call Center Training

This workshop will lower costs as it can reduce staff turnover.  Participants will improve productivity and performance.



Managers and call center agents  who want to:

  1. Improve service excellence

  2. Improve employee confidence and job satisfaction

Please email us to for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.



Aspects of Call Centre

The Basics (I)

  • Defining Buying Motives
  • Establishing a Call Strategy
  • Prospecting
  • Qualifying

The Basics (II) 

  • Getting Beyond The Gate Keeper
  • Controlling The Call
  • Difficult Customers
  • Reporting



Phone Etiquette

  • Preparation
  • Building Rapport
  • Speaking Clearly – Tone of Voice
  • Effective Listening



  • Self Assessments
  • Utilizing Sales Scripts
  • Making the Script Your Own
  • The Sales Dashboard


 Speaking Like a Star
  • S = Situation
  • T= Task
  • A= Action
  • R = Result


Types of Questions 

  • Open Questions
  • Closed Question
  • Ignorant Redirection
  • Positive Redirection
  • Negative Redirection
  • Multiple Choice Redirection



  • Benchmark Metrics
  • Performance Breakdown
  • Implementing Improvements
  • Benefits


Goal Setting

  • The Importance of Goals
  • SMART Goals
  • Staying Committed
  • Motivation
  • Overcoming Limitations


 Key Steps

  • Six Success Factors
  • Staying Customer Focused
  • The Art of Telephone Persuasion
  • Telephone Selling Techniques



  • Knowing When it”s Time to Close
  • Closing Techniques
  • Maintaining the Relationship
  • After the Sale


  • 12 Workshop Hours (2 days)
  • John Maxwell Trainer
  • Certified Executive Coach (University of Cape Town)
  • High-Quality Powerpoints
  • Participating Workbooks


  • R15 000.00 per day (less than 9 delegates)
  • R1899.00 per delegate (10 or more delegates)

(This course can also be customized according to the organization’s schedule and preferences).



Please email us to for details. Alternatively, call us on +27 (0) 65 981 5317 and we will be delighted to help.

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This workshop will help your sales force discover the specifics of how to develop the traits that will make them successful and how to build positive, long-lasting relationships with their customers.   


For Sales Professionals who want to:

  1. Understand the guidelines for selling

  2. Close more sales in less time


Top 10 Sales Secrets

  1. Effective Traits : 

    • Assertiveness
    • Emotional Intelligence
    • Solve Problems
  2. Know Clients 

    • Research
    • Customer Values
    • Customer Needs
    • Anticipate Needs
  3. Know Product

    • Know Your Product
    • Believe in the Company/Product
    • Be Enthusiastic
    • Link Product to Customer’s Values
  4. Leads 

    • Sift Leads
    • Time vs. Cost of Pursuing Leads
    • Let Go of Leads Going Nowhere
    • Focus on Positive Leads
  5. Authority 

    • Develop Expertise
    • Know Your Competition
    • Continue Education
    • Solve Customer Problems Using Authority
  6. Build Trust 

    • Testimonials
    • Be Transparent
    • Be Genuine
    • Take on Customers’ Point of View
  7. Relationships 

    • Listen Actively
    • Communicate Often
    • Rewards
    • Build New Relationships
  8. Communication 

    • Be Prepared, Not Scripted
    • Use Humor
    • Be Yourself
    • Thank and Reward
  9. Self-Motivation 

    • Value Your Work
    • Reward Achievements
    • Focus on Success
    • Do Not Procrastinate
  10. Goals 

    • SMART Goals
    • Long-Term Goals
    • Short-Term Goals
    • Track and Modify



  • 12 Workshop Hours (2 days)
  • John Maxwell Trainer
  • Certified Executive Coach (University of Cape Town)
  • High-Quality Powerpoints
  • Participating Workbooks


  • R15 000.00 per day (less than 9 delegates)
  • R1899.00 per delegate (10 or more delegates)

(This course can also be customized according to the organization’s schedule and preferences).



(Email or call us for more information: / +27 65 981 3292) 

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This workshop is for teams (Inside the Company) that are focused on achieving the same goals. Individuals do not become a team simply by putting on the same uniforms. Nor do persons suddenly transform into a team merely because they show up to the same workplace. So who is a  true team—one whose members work together to achieve greatness—has a unified vision.  But this is no easy task for a leader.




Teams  who want to:

  1. Who desire to develop core set of high-performance skills while working as a family in an office locale

  2. Managers and supervisors who want to understand the dynamics of knowing and managing the way people interact in an office setting, to positions their high-performance teams to accomplish any task.



Aspects of High-Performance Teams

The Benefits of High-Performance Teams


Creating Loyalty

  • Helping team identify closely with the team vision, values, and culture
  • Hallmarks of successful team building


Optimum Productivity

  • What is the ideal team size for a working team?
  • Ways to manage your energy for optimum productivity


  • Discover ways to enhance cross-organizational collaboration and teamwork to enhance performance and customer satisfaction

Challenges of High-Performance Teams

  • Learn the art of effective: Task management

How to Build and Lead High-Performance Teams

  • Structure and conduct meetings to achieve objectives and avoid wasting time
  • What are the three  objectives meetings boil down to


Characteristics of High-Performance Teams

  • Strategies for big-picture thinking


Roles of an Effective Team Leader

  • Learn skills, and gain an understanding of what a team leaders responsibilities are, so they can successfully help their team accomplish what it was charged to do


Traits of Great Leaders Leading High-Performance Teams (I, II)

  • Discover traits of common strategic leadership
  • Learn how to draw out effective performance from a team of people who have a range of skills, attitudes and cognitive/behavior styles



Steps to Retaining High Performers

  •  Steps that will keep your high performers from looking elsewhere



  • 12 Workshop Hours (2 days)
  • John Maxwell Trainer
  • Certified Executive Coach (University of Cape Town)
  • High-Quality Powerpoints
  • Participating Workbooks


  • R15 000.00 per day (less than 9 delegates)
  • R1 899.00 per delegate (10 or more delegates)

(This course can also be customized according to the organization’s schedule and preferences).



(Email or call us for more information: / +27 65 981 3292) 

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